Daily Archives: 16. March 2016

Online shop reports growth due to the customer journey

Posted: 16. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

Online shop reports growth due to the customer journey One of Denmark's largest online shops provides their customers with a better experience and service by using a customer journey wheel. This increases their conversion by up to 20%. Customer Experience Manager at Bilka.dk, Kasper Kristensen, has together with his colleagues developed the customer journey wheel. [...]

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