6 things to consider before choosing delivery management system
Once a business decides that it is time to optimize the management deliveries and offer customers better service, there are some key issues to consider before choosing a Delivery Management System. Getting it right could mean saving time and money on managing deliveries, gaining a competitive advantage and offering better delivery services to customers.
1. Access to preferred carriers
On average, business use 2,8 carriers to cover their delivery needs. No carriers are alike and they all offer different products in different regions. Therefore, more often than not, businesses need to ship through more than one carrier. Vice President at Consignor, Steffen Pasgaard, explains: “It is not just about favorable freight rates and volume discounts, but also the quality of the delivery and to choose the right carrier for each shipment. Each carrier has their strengths. Some are good at handling large parcels where others are good at handling fragile parcels and so on.” By choosing a Delivery Management System that supports all your preferred carriers, you can manage all deliveries in one system.
2. Seamless Integration
If you choose a Delivery Management System that can be integrated seamlessly with your other systems, e.g. WMS, ERP or Ecommerce solution, you ensure that daily operations run as smoothly as possible. Some Delivery Management Systems can even work as a black box, so that you don’t actually work directly in them, but just process orders through your regular system which automatically transfers data on deliveries to your Delivery Management System. This way, employees at the warehouse only have to relate to one system and the risk of errors is reduced.
When choosing a Delivery Management System, ensure that the system supports the daily routines and processes in your warehouse. Thereby efficiency is maintained and perhaps even increased, for example through data validation, which makes it possible to catch and correct e.g. with shipping rules that automatically allocates shipments to the right carrier based on a set of predefined rules. Another example of a Delivery Management System ensuring high efficiency is, if it supports colli completion, meaning that if there are several orders for the same customer the same day, the system will automatically bundle the orders and send them as one.
Hence, it is worthwhile to map out your daily routines and select a Delivery Management System that supports them. Perhaps it is even possible to automate some of the daily tasks, while at the same time reducing the error margin, increasing efficiency while saving time and money at the same time.
4. Customer Service
Delivery is very important to the overall evaluation of a shopping experience. Therefore, you should consider your need for customer service tools when choosing Delivery Management System and choose a system that allows you to perform great customer service. As a minimum, your system should be able to send notifications to your customers about their parcels, for example via email or SMS. Track & Trace is also a must when delivering parcels today.
5. Overview of all deliveries in one place
When choosing Delivery Management System, chose one that allows you to gain overview of all your deliveries in one place. This allows you to keep track of all deliveries, controlling freight costs and comparing performance of your carriers through statistics and reports.
6. Management of returns
Also, consider your returns management. Cherma Odriozola, Nordic Director of UPS explains: “Returns were previously considered as an extra expense for companies. But we try to help companies to understand that returns have become a source of income. A great returns policy helps maintain customer loyalty.” A good Delivery Management System should be able to handle outgoing parcels as well as returns, enabling you to offer your customers attractive return options, while handling returned parcels efficiently in the warehouse. This can be done by offering easy access to return labels, either by printing in advance and including in the parcel or enabling customers to print return labels themselves through your website. Notifying customers of the reception of their returned goods is also a great extra service reducing anxiety for the customer in the returns process.
Text by: Consignor, firstname.lastname@example.org