Category: Ikke kategoriseret

Quality track & trace: Does your track & trace live up to consumer demands?

Posted: 18. May 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

Does your track & trace live up to consumer demands? Nowadays consumers expect that they can track their parcels when shopping online. Therefore, they have stricter demands for the quality track & trace experience. Read here, if your track & trace meets consumers’ demands. Transparency is crucial for the delivery experience when consumers shop online. E-commerce [...]

Read more »

The Great Returns Race: What are the most common shortfalls in returns?

Posted: 4. May 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

The great returns race: What are the most common shortfalls in returns?   Graham Best, CEO ReBOUND Until recently, the trend has been slow for cross-border returns…“3 years down the track, returns is now a hot topic”. Managed returns company ReBOUND have unveiled a brand new study which is purely focused on return policies. The great [...]

Read more »

Consumer driven logistics is about availability and comfort

Posted: 26. April 2016-Likes: 1-Comments: 0-Categories: Ikke kategoriseret

Consumer driven logistics is about availability and comfort Today, a large part of purchases are multi-channel, mainly due to the fact that many consumers do their research online followed by visiting a store for the actual purchase. Only 6-7% of purchases are done completely online. Why is that? When asked about the main drive for [...]

Read more »

How to improve your shipping with a people-centric approach

Posted: 4. April 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

How to improve your shipping with a people-centric approach According to Design Anthropologist, Anna Kirah, companies will only be truly successful when they centralize the human being rather than economy and technology. At the Nordic Delivery Conference 2016, powered by Consignor, Anna Kirah explained how the delivery experience from warehouse to end customer can be [...]

Read more »

Consumer revolution puts pressure on Nordic carriers

Posted: 17. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

Consumer revolution puts pressure on Nordic carriers According to Johan Holgersson at Bring Nordic carriers are facing a consumer revolution that puts pressure on them to innovate. However, carriers have different opinions on how this is going to happen. In the UK, consumers have forced innovative delivery services. The four carriers and debate moderator on stage at [...]

Read more »

Online shop reports growth due to the customer journey

Posted: 16. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

Online shop reports growth due to the customer journey One of Denmark's largest online shops provides their customers with a better experience and service by using a customer journey wheel. This increases their conversion by up to 20%. Customer Experience Manager at Bilka.dk, Kasper Kristensen, has together with his colleagues developed the customer journey wheel. [...]

Read more »

New delivery app disrupts current approaches

Posted: 8. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

New delivery app disrupts current approaches A new delivery app from DPD plans on making delivery more convenient for parcel recipients. According to Steffen Pasgaard from Consignor, such carrier apps may entail implications for future e-commerce. CEO at DPD UK, Dwain McDonald, gave a presentation about DPD's business strategy at the Nordic Delivery Conference 2015. The [...]

Read more »

Carrier-mix boosts turnover and customer satisfaction

Posted: 8. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

Carrier-mix boosts turnover and customer satisfaction Companies should consider using multiple carriers to ensure optimal delivery to their customers. Results from Danish online shops show, that having the right carrier-mix increases both sales and customer satisfaction. No carriers are alike, just as no customers are alike. It is therefore a wise move for companies to use [...]

Read more »

How Tailor Store saved 15% in transportation costs

Posted: 8. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

How Tailor Store saved 15% in transportation costs Swedish online shop Tailor Store saves time and money and reduces the environmental impact and delivery time by using new delivery management technology. Customer Care & Logistics Manager, Nikolas Harvey, at production in Alawwa, Sri Lanka, with Production Manager, Chinthaka Hettiaarachchi, to the left. Photo: Tailor Store. [...]

Read more »

Pick the right packaging for your shipments and save money

Posted: 8. March 2016-Likes: 0-Comments: 0-Categories: Ikke kategoriseret

Pick the right packaging for your shipments and save money Do you know which is the right packaging for your shipments? According to Danish packaging specialist STOK Emballage 7 out of 10 companies use too much packaging. A box is not just a box. There is money to be saved in choosing the right box [...]

Read more »